Thank you for Choosing Rocky Mountain K9 for your boarding needs. Please go through the following info to better prepare for your stay.

Where to Drop-off:

• Park City – 1005 Beehive Drive Park City, Utah 84098
• Ogden – 5077 South 375 East Washington Terrace, Utah 84405
• Grantsville – 54 East Main Street Grantsville, Utah 84029

What to Bring for Their Stay:

• Enough dog food for the stay (We will Provide food at $4 per day if you forget or prefer using our food)
• Dog Bed (Not required, one can be provided upon request)
• Medications or required products related to their health

What NOT to Bring for Their Stay:

• Leashes/Harnesses
• Toys/Chews/Bones
• Bulk dog food (please only provide enough for the stay plus a few days)

Vaccinations

• Please upload your vaccines records into your Gingr portal or email them to Info@Rockymtnk9.com
• We Require each dog to be vaccinated against Rabies, Parvo/Distemper, and bordetella.

What Happens in Case of Emergency?

• Rocky Mountain k9 has taken the time to ensure your pet is in the safest environment possible. We pride our selves on cleanliness and attentiveness. With that being said we still plan for every possible outcome. When your pet stays with us we have numerous rules that we follow to ensure your pet gets the care an attention it needs.  Your preferred veterinarian is listed in our system and we will contact them first if we suspect anything is wrong. As a back up we are closely associated with Dr Myrik of Mirror lake Mobile veterinarian services 435-400-4712 and Silver lake vet clinic who offers emergency care, These vets will be contact if we cannot get ahold of your vet. During after hours issues we go to Med Vet. If your dog exhibits any of the following issues we will contact you immediately or reach out to one of the above vets to consult on next practices.  no water for 24 hrs, no food for 72 hrs, diarrhea for 48 hrs, bloody urin immediately, no urin or poo for 24 hrs, any physical injury immediately, abnormal behavior immediately. Please be advices you will be responsible for all emergency related costs. We take any and all precautions to avoid these issues but rest assured we have a plan just in case.

What if Your Dog is Sick or Injured Prior to the Stay?

• If your dog has the following, coughing, sneezing, runny nose, diarrhea, stitches, surgery open wounds. PLEASE notify us before the stay.  We will likely recommend you either reschedule your stay or visit a local Vet to receive a clean bill of health for the stay.

When is Drop-off and Pick-up?

• Please show up at your selected time frame when booking your reservation. If you are running late or need a change of arrival please text or call your location. We will always accommodate you during business hours.
• Hours are from 8am-6pm pick ups and drop offs are not guaranteed after hours whether you come or we deliver your pet to you.

What Happens During Their Stay?

• Every day your dog will enjoy play time all day long with other dogs and our staff. Safety is our priority so any anxious or aggressive dogs will be separated from the general pack. We strive to be outside as much as humanly possible. Your dog will be kenneled during the day for various reasons such as feeding, sleeping, customer tours or a break as needed.
• We strive to send photos at least once per day but do not guarantee it. You can always text for an update and our staff will likely send a photo or video to brighten your time away.
• We engage in fun activities such as treadmill runs, training, and walks with each dog. These actives can be added to your stay by simply texting us or choosing it at the time of check out. Occasionally these will be included if we feel your dog needs the added stimulation.

Additional Fees

• Intact males and females will be charged a $10 fee per stay and may not be kenneled together.
• Aggressive dogs will be charged a $50 fee per stay.
• Pick ups after 12pm on the final day will be charged a $30 day care fee.
• 3% cc processing fee applied to all card transactions.
• Peak rates ranging from $2.50-$10 per day may apply. Please see detailed pricing page.

We hope this is a helpful tool to make your stay easier. If you ever have questions please feel free to reach out to one of our knowledgeable staff members for anything you need answered or refer back to this page.

Thank you for Choosing Rocky Mountain K9 for your Grooming needs. Please go through the following info to better prepare for your appointment.

Vaccinations

• Please upload your vaccines records into your Gingr portal or email them to Info@Rockymtnk9.com
• We Require each dog to be vaccinated against Rabies, Parvo/Distemper, and bordetella.

What Happens in Case of Emergency?

• Rocky Mountain k9 has taken the time to ensure your pet is in the safest environment possible. We pride our selves on cleanliness and attentiveness. With that being said we still plan for every possible outcome. When your pet stays with us we have numerous rules that we follow to ensure your pet gets the care an attention it needs.  Your preferred veterinarian is listed in our system and we will contact them first if we suspect anything is wrong. As a back up we are closely associated with Dr Myrik of Mirror lake Mobile veterinarian services 435-400-4712 and Silver lake vet clinic who offers emergency care, These vets will be contact if we cannot get ahold of your vet. During after hours issues we go to Med Vet. If your dog exhibits any of the following issues we will contact you immediately or reach out to one of the above vets to consult on next practices.  no water for 24 hrs, no food for 72 hrs, diarrhea for 48 hrs, bloody urin immediately, no urin or poo for 24 hrs, any physical injury immediately, abnormal behavior immediately. Please be advices you will be responsible for all emergency related costs. We take any and all precautions to avoid these issues but rest assured we have a plan just in case.

What if Your Dog is Sick or Injured Prior to the Stay?

• If your dog has the following, coughing, sneezing, runny nose, diarrhea, stitches, surgery open wounds. PLEASE notify us before the stay.  We will likely recommend you either reschedule your stay or visit a local Vet to receive a clean bill of health for the stay.

When to Drop-off

• Please show up at your selected location and time frame when booking your appointment, We offer a 15 min window just incase you’re running late. If you are later than 15 minutes please text or call the location of your appointment ASAP. We will do our best to accommodate you or find. time to reschedule.

Cancellation Policy

• Each reservation now requires a $20 deposit to hold the spot, The deposit will be forfeited if we receive less than 7 days notice of cancellation. Any cancellations within 48 hrs will result in the total normal bill being charged, this is considered a now show.
• We allow 1 free no show where we will not bill the total amount but the second time we will bill your card on file.
• Please be advised that our groomers are commission based and rely on your appointments each and every day so please be on time and show up when scheduled.

How Long Will the Appointment Take

• Please be advised that each dog is different. our average turnaround time is 2-4 hrs. Some small breeds can take the full 4 hrs and even large breeds can only take 2 hrs. With that being said your groomer will be in touch with young give you a ballpark idea based on your dog and how busy they are that day. The more you come the more consistent things will become. Please do not show up until you received a text saying your dog is done.

We hope this is a helpful tool to make your stay easier. If you ever have questions please feel free to reach out to one of our knowledgeable staff members for anything you need answered or refer back to this page.

Thank you for Choosing Rocky Mountain K9 for your canine needs. Please go through the following info to better prepare for your stay.

What to Bring for Their Stay:

• Enough dog food for the stay (We will Provide food at $4 per day if you forget or prefer using our food)
• Dog Bed (Not required, one can be provided upon request)
• Medications or required products related to their health

What NOT to Bring for Their Stay:

• Leashes/Harnesses
• Toys/Chews/Bones
• Bulk dog food (please only provide enough for the stay plus a few days)

Vaccinations

• Please upload your vaccines records into your Gingr portal or email them to Info@Rockymtnk9.com
• We Require each dog to be vaccinated against Rabies, Parvo/Distemper, and bordetella.

What Happens in Case of Emergency?

• Rocky Mountain k9 has taken the time to ensure your pet is in the safest environment possible. We pride our selves on cleanliness and attentiveness. With that being said we still plan for every possible outcome. When your pet stays with us we have numerous rules that we follow to ensure your pet gets the care an attention it needs.  Your preferred veterinarian is listed in our system and we will contact them first if we suspect anything is wrong. As a back up we are closely associated with Dr Myrik of Mirror lake Mobile veterinarian services 435-400-4712 and Silver lake vet clinic who offers emergency care, These vets will be contact if we cannot get ahold of your vet. During after hours issues we go to Med Vet. If your dog exhibits any of the following issues we will contact you immediately or reach out to one of the above vets to consult on next practices.  no water for 24 hrs, no food for 72 hrs, diarrhea for 48 hrs, bloody urin immediately, no urin or poo for 24 hrs, any physical injury immediately, abnormal behavior immediately. Please be advices you will be responsible for all emergency related costs. We take any and all precautions to avoid these issues but rest assured we have a plan just in case.

What if Your Dog is Sick or Injured Prior to the Stay?

• If your dog has the following, coughing, sneezing, runny nose, diarrhea, stitches, surgery open wounds. PLEASE notify us before the stay.  We will likely recommend you either reschedule your stay or visit a local Vet to receive a clean bill of health for the stay.

When and Where Should You Drop-off and Pick-up?

• All Training programs begin on a Monday and end on a Monday. At the time of drop off we need you to arrive by 9am so we can make all our scheduled training activities. For drop off at the end of the training it will likely be after 4pm on Monday, or we will schedule some time on Tuesday. Drop off is never set in stone until the end of the stay to accommodate for any changes we see fit.

What Happens During the Stay?

• Every day your dog will enjoy play time all day long with other dogs and our staff. Safety is our priority so any anxious or aggressive dogs will be separated from the general pack.  We strive to be outside as much as humanly possible. Your dog will be kenneled during the day for various reasons such as feeding, sleeping, customer tours or a break as needed.
• We strive to send photos at least every other day through out the stay but don’t be alarmed if we go a few days without any photos. You can always text for an update and our staff will likely send a photo or video to brighten your time away.
• Your dog will be trained every day for 5-6 hrs and will enjoy fun daily adventures at a local gym, in public spaces, and even around livestock.

We hope this is a helpful tool to make your stay easier. If you ever have questions please feel free to reach out to one of our knowledgeable staff members for anything you need answered or refer back to this page.

Thank you for Choosing Rocky Mountain K9 for your boarding needs. We are so excited to have your pup and enjoy some fun activites and adventures during their stay. Please go through the following info to better prepare for your stay.

How Do We Calculate Your Bill?

• Think of staying at a hotel, you check in on the 1st at any point during the day and you would normally stay untill 10-11 am and then check out. We are very similar, every night you stay you are billed our nightly rate dependent upon the type of kennel you select. On the final day no additional charges are applied up until 12pm, picking up after 12 pm will result in a $30 day care charge regardless of K9 club status.

Credit Card Processing Fee

• Since April 1st 2024 we have implemented a 3% processing fee. This will be applied to your daily rate but not your additional services. This fee can be bypassed when paying with cash. Our credit card processing has been increasing year after year, and unfortunately we are stuck with this processor due to our scheduling software. We will be attempting to negotiate this rate down and exploring other processing options to hopefully eliminate this charge.

  This fee does not apply to K9 Club members.

Peak Rate Charges

• During busy seasons and holidays, a peak rate of $2.50–$10 may apply to help cover additional staffing and resources needed to maintain our high standard of care. Rates are based on demand—$10 for major holidays (e.g., Thanksgiving, Christmas), $2.50 for minor ones (e.g., Valentine’s Day), and $5 for mid-level peaks (e.g., Fall Break). These rates apply to all clients, including K9 Club members, and are automatically calculated based on capacity.
  Please refer to your online estimate in the portal for that booking or ask a staff member if you have questions.
• We reserve the right to add peak rates at any time If our facility becomes full. In an effort to help you understand the possible rates here is a list of various holidays that peak rates will be charged on.  New Years, Spring break (entire month of April), 4th of July, Thanksgiving, Christmas, New Years, Presidents day, Martin Luther king Day, UEA weekends, Memorial Day, Labor Day, Pioneer Day, Valentines day.

Rate Increases

• K9 club members base rate is locked in for 1 year, regardless of sign up date we reassess at the 1st of Jan each year. We strive to keep rates locked in for as long as possible for all k9 club members. Our standard rate is subject to multiple yearly assessments which will not affect K9 club members.

Refund Policy

• We strive to offer you a clear and transparent stay. We understand that not everything will be communicated 100% at times. Our website is a wonderful resource that outlines all billing related questions. Additionally before reserving each customer is given an estimate that will include every possible charge assuming you use the entirety of the requested time frames. Because of this we do not guarantee refunds for any “misunderstandings” 
• In the case of a mistake on our end where we over charge you we will refund the entire amount that was overcharged. Or you can request credits to be added to your account for future visits. When accepting credits we will add an additional $20 for the trouble.

Medical Related Reimbursements 

• In the instance of any medical related issues that is clearly the fault of Rocky Mountain K9 we will happily cover up to $250 for normal customer, and unlimited amounts for k9 club members. Customers are required to visit a preferred veterinarian of ours to cover any costs. Our preferred veterinarians are Dr Myrik with mirror lake veterinarian, and Silver Creek animal clinic. We will also confirm findings with the vet.
• Vet Checks must happen within 48hrs of checking out for any bills to be covered.
• We do not cover kennel cough related issues due to the impossible nature of proving the cause, we do recommend visiting a vet at the onset of any symptoms.
• Any vet related reimbursements will be done via refunds and credits. we do not pay customers or vets directly.